Terms & Conditions


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Please read these Terms & Conditions (“User Agreement”) carefully before accessing or using this Website.Thank you for visiting our website, www.gatetowellness.com, which is owned and operated by Gate to Wellness W.L.L, a Company duly incorporated in Qatar with registration number /64892/.

By accessing or using this Site or any of the Tabs, Pages or Windows in this Site, you agree to be bound by these Terms and Conditions and intend this user agreement to be the legal equivalent of a signed, written binding contract between you and Gate to Wellness.

Gate to Wellness reserves the right, at its sole discretion to alter the content of these Terms and Conditions at any time, for any reason, without prior notification. The changes shall be effective immediately upon posting the modified terms and conditions on Gate to Wellness Website. And Gate to Wellness will not be liable to you or to any third party in any way for possible consequences of such changes to which you shall be deemed to be automatically bound.

Scope of Services

We are a medical tourism service agency. Our role is to act as third party facilitator between the health care providers and yourself. In this role, we research and gather information accessible to the public regarding health care and medical services available around the world. We facilitate contact with and provide information about doctors worldwide and their credentials in order for you to make a more informed decision about your medical treatment option.

We have made and will continue to make great efforts to provide accurate and updated information. However, we make no warranty or representation, expressed or implied that the information provided herein is accurate or complete. Furthermore, Gate to Wellness shall not be liable in any manner whatsoever for direct, indirect, incidental, consequential or punitive damage resulting from the use of, access of or inability to use the information provided on this website.

Not a Medical Referral Service

We are not a medical referral service. The content on Gate to Wellness website is not intended to substitute any professional medical advice, diagnosis, or treatment.

We are not medical professionals and therefore will not discuss or advise any issues relating to medical treatment and will recommend any preferred or specific doctors for your desired medical treatment.

Always seek the advice of your medical doctor or other qualified health care provider on any questions regarding personal health or medical conditions.

Reliance on any information provided on the Gate to Wellness website is solely at your own risk.


The use of this site does not establish a doctor-patient relationship. By operating this website, Gate to Wellness cannot be deemed to be engaged in the practice of medicine.

Our Website is not authored or reviewed by medical professionals and is for informational purpose only. It serves as a database or education resource only, which enables you to conduct your own due diligence investigations and research into the health care, medical services and medical information mentioned herein.

Such information should not be used as a basis for diagnosis, choice of treatment or choice of medical practitioner. This site is not intended to dictate what constitutes reasonable, appropriate or best care for any health issue nor does it substitute a medical advice of a qualified physician.

Gate to Wellness does not warrant the accuracy of the general information and data found on this site.

Gate to Wellness assumes no responsibility nor makes any warranty, express or implied relating to the medical treatment, operation, safety, success, condition or service of any physician, health care provider, hospital, aircraft, motor vehicle, boat, other conveyance, inn, lodge or hotel and/or any product associated with such entities or services that you are seeing wholly or partly by, for or on behalf of you. We are not liable for the cats, errors, omissions, representations, warranties, breaches or negligence of any such supplier or for any personal injury, death, property damage or other damages or expenses resulting therefrom.

If you have or suspect that you may have a medical condition or that you are a candidate for any of the medical treatments mentioned in this site, please seek the advice of a trained and qualified medical practitioner.

Limitations of Liability

Gate to Wellness website is for information purposes only. We do not provide medical advice or opinions regarding your eligibility for any medical or health care treatment or service.

You are responsible for conducting your own due diligence investigations regarding the information provided on this Website and for validating such information.

The information provided on this Website and/or sent through e-mail should not be relied upon as a medical consultation.

You shall hold Gate to Wellness free and harmless and shall indemnify Gate to Wellness for any claim or liability, whether the cause of action is based on tort, breach of contract, or any other legal theory, including punitive, actual, direct, incidental or consequential damages of any nature, arising from your independent due diligence investigations and validations of the information contained herein; or for any damage, loss or injury that may have been incurred by you or any other person who may have received information from you regarding any information, data or statistic published on this site.

In the event of any problem with Gate to Wellness website, any site materials, any of its content, or services obtained on or through this Site, you agree that your sole remedy is to cease using this Site.

Under no circumstances shall Gate to Wellness or any of its shareholders, directors, personnel be liable in any way for your use of the Site or any of its content, including but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any losses or damages of any kind arising directly or indirectly out of the use, inability to use, or the results of use of the site and any website linked to the site, or the materials or information contained on any or all such sites.


You agree to indemnify and hold harmless Gate to Wellness, and its respective shareholders, directors, personnel and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of these Terms and Conditions.

Client Private Information Disclosure

Any personal/medical information entered into Gate to wellness.com occurs purely voluntarily.

By providing Gate to Wellness.com your personal or medical information, you agree that Gate to Wellness.com will disclose your personal/medical information to a third party healthcare provider who may be able to assist or to provide you with information about a medical procedure you inquired to.

You hereby indemnify Gate to Wellness and waive any liability towards Gate to Wellness for any use of your personal/medical information.

Gate to Wellness will not disclose any personal/medical information to a third party that is not directly involved in the processing of your request without your prior written consent.

Gate to Wellness will not sell or otherwise transfer your personal/medical information to another party for any purpose other than to provide the services that you request.

Gate to Wellness will take reasonable care to ensure that the service providers are bound by confidentiality and privacy obligations in regards to protecting your personal information.

Links to Other Websites

This website contains links to other internet sites. In providing access to these linked sites, we are by no means endorsing their products or services. Accordingly, we expressly disclaim any responsibility for the content of these other sites and for the availability, accuracy, reliability, completeness, currency, quality, performance or suitability of the information, products and services available or advertised on or through these other sites.

We take no responsibility whatsoever for such third party information.

We are neither aware of, nor responsible for the external website’s terms and conditions and cannot be held liable for any damages.

You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, and other harmful or destructive content.

Governing Law and Jurisdiction

You expressly agree that this User Agreement shall be governed by and construed in accordance with the law of the State of Qatar. And you agree that exclusive jurisdiction for any dispute with Gatetowellness.com, or in any way relating to your use of the Gatetowellness.com website, reside in the courts of the State of Qatar.

Copyright and Ownership

Copying, reproduction, publication or broadcast of any protected content contained within or via this Website is strictly prohibited without the written permission of Gate to Wellness. All trademarks presented on or via this site are owned by their respective owners and may not be used by you in any way.


These Terms and Conditions constitute the entire agreement between Gate to Wellness and you in respect to the use of the Gatetowellness.com website and Content and they may only be modified by a written amendment signed by an authorized executive of Gate to Wellness, or by the posting by Gate to Wellness of a revised version. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Gate to Wellness may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.


Package Booking Conditions

These Booking Conditions and any other written information we brought to your attention before we confirmed your booking, set out the details of your booking with Gate To Wellness, a company registered in Qatar under company number 64892 

These Terms and Conditions are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these Terms and Conditions as you will be deemed to understand and accept them if you use this Website, mobile site and mobile applications.

Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

He/she has read these terms and conditions and has the authority to and does agree to be bound by them; 

He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services.

1. Booking

When you make a booking, you confirm that you have the authority to accept and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every member of your party. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party. Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately, as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document immediately. Please ensure that the names given are the same as in the relevant passport.


The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. 


2. Payment and Cancellation Policy

•  The payment and cancellation policy will differ according to the hotel. 

•  Exact cancellation policies will be given prior your booking.

•  No refunds are available for amendments and cancellations when made within 4 days before the day of arrival, nor for no-shows. 
•  Airline tickets are governed by a different amendments/cancellation or no-show policy depending on the fare rules and restrictions. 
•  Extension of hotel stay, is subject to availability and can only be made within the validity of the Tourist visa. 
•  No refund will be made for partially unutilized services.

• The hotel will not accept any name change.


3. Cancellation and Amendment

Any cancellation or amendment request must be sent to us written and will take effect from the day we receive it. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements.

After third change we ask you to pay an administration fee of 250 QR per each additional change;

You will be notified of the exact charges at the time of amendment or cancellation and it is recommended that you contact us prior to amendment or cancellation in order to confirm the charges applicable.


4. Hotel Terms & Conditions

• Typical check in time: 14:00 Hours, Check-out time: 11:00 Hours. 
• For a confirmed early check-in, room reservation has to be made from previous night and the extra night rate will apply. 
• For guaranteed late check out the room should be booked for a full extra night. 
• Single passengers must pay the single room accommodation price. 

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
We will inform you of any changes or cancellations made by the supplier as soon as reasonably possible. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the stipulated time frame. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them.


5. Travel Terms & Conditions

• Gate To Wellness is not responsible for Visa applications.

• All passengers should ensure that their Passport is valid for at least six months at the time of entry into the country of stay. 
• Each passenger must hold an independent passport. 


6. Accuracy

We endeavour to ensure that all of the information and prices both on our website and in our brochures are accurate; however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.


 7. Special Requests

If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier/representatives but we do not guarantee that they will be met and we will have no liability to you if they are not.


8. Insurance

Travel insurance is optional and not included in the packages. However, we can assist you in arranging adequate travel insurances.


9. Fitness to Travel and Medical Conditions

If you have any medical condition, disability or special requirements which may affect your holiday, please tell us before you confirm your booking, as we are able to make enquiries of the supplier about the suitability of arrangements for you and provide replies prior to booking.


10. Behaviour

Please be aware that the booking conditions of the supplier will normally state that your holiday arrangements can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Suppliers will also often require you to pay for any damage you cause to the accommodation or services in resort. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct.


11. Passports, Visas and Health

We can provide general information about the passport and visa requirements for your trip, but this is for guidance only and it remains your responsibility to check the requirements before you travel. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant Embassies and/or Consulates prior to travel. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.


12. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.


13. Our Responsibility for Your Booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission earned in relation to your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.